Frequently Asked Questions

Everything you need to know about your Ed Sheeran official merchandise order.

When will my order ship?

Standard orders are typically processed within 3-5 business days. Pre-order items will ship on or around the release date specified on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that digital downloads and limited edition vinyl are final sale.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I care for my apparel items?

To preserve the print quality, we recommend machine washing your items inside out in cold water and tumble drying on low heat or air drying.