Returns & Exchanges

We want you to love your official Ed Sheeran merchandise, but if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. Please ensure all apparel is unworn and physical media remains in its original factory sealing.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is authorized, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely package your items in their original packaging, ensuring the inclusion of the packing slip to prevent processing delays.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.